bet93 Privacy Policy

bet93 ("bet93", "we", "us", "our") is committed to protecting the privacy and personal data of all users of the bet93 Platform ("Platform"), accessible at bet93.club. This Privacy Policy ("Policy") sets out how we collect, use, disclose, store, and protect personal information in connection with the Platform and all associated services.

This Policy applies to all registered users, visitors to bet93.club, and any person whose personal data is processed by bet93 in connection with the Platform. By accessing or using the Platform, you acknowledge that you have read and understood this Policy. Where your use of the Platform involves the processing of your personal data, this Policy constitutes the notice of such processing.

This Policy should be read together with the bet93 Terms & Conditions, which govern your use of the Platform overall.

bet93 acts as the data controller in respect of personal data collected directly from users of the Platform. As data controller, bet93 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection requirements.

Where bet93 engages third-party service providers to process personal data on its behalf — for example, payment processors or KYC verification providers — such providers act as data processors under bet93's instruction and are subject to appropriate contractual obligations regarding data protection.

bet93 collects the following categories of personal data in connection with the Platform:

3.1 Identity Data: Full name, date of birth, nationality, and copies of government-issued identity documents such as the National Identity Card (CNIC) where required for KYC verification purposes.

3.2 Contact Data: Registered mobile number (Pakistani mobile numbers including Jazz, Zong, Telenor, and Ufone), email address, and city of residence (for example, Karachi, Lahore, Islamabad, Rawalpindi, or Faisalabad).

3.3 Account Data: Username, hashed password, account preferences, betting history, casino game history, and bonus redemption records.

3.4 Financial Data: Payment method information (JazzCash account number, Easypaisa account number, or bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah), transaction records, deposit amounts, and withdrawal requests — all denominated in Pakistani Rupees (PKR).

3.5 Technical Data: IP address, device type, operating system, browser type, screen resolution, session duration, and referral source.

3.6 Usage Data: Pages visited on bet93.club, bets placed, games played, features accessed, and time spent on the Platform.

3.7 Communications Data: Records of communications between you and bet93 customer support, including chat logs, emails, and any complaints submitted.

bet93 collects personal data through the following means:

• Direct Registration: Information you provide when creating your bet93 account, including name, date of birth, mobile number, and payment details.
• KYC Submissions: Identity and address documents you provide in response to a bet93 verification request.
• Platform Usage: Data generated automatically as you use the bet93 Platform, including your betting activity, casino game sessions, and navigation behaviour.
• Payment Processing: Transaction data generated when you deposit or withdraw funds via JazzCash, Easypaisa, or bank transfer.
• Cookies and Tracking Technologies: Data collected via cookies, local storage, and similar technologies as described in Section 10 of this Policy.
• Customer Support Interactions: Information shared by you when you contact bet93 support via email or live chat.

bet93 uses the personal data it collects for the following purposes:

• To create, verify, and manage your bet93 account
• To process deposits and withdrawals in PKR and maintain accurate transaction records
• To comply with Know Your Customer (KYC) and anti-money laundering obligations
• To provide and improve the bet93 Platform, including sportsbook, live casino, and slot products
• To personalise your experience on bet93.club
• To communicate with you regarding your account, transactions, promotions, and Platform updates
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities
• To enforce the bet93 Terms & Conditions and respond to legal obligations
• To monitor and support responsible gaming activities, including the administration of self-exclusion requests and limit settings
• To conduct analytics to understand how the Platform is used and to improve its performance and content

bet93 processes your personal data on the following legal bases:

6.1 Contractual Necessity: Processing required to perform the contract between bet93 and you — including account management, bet settlement, and payment processing.

6.2 Legal Obligation: Processing necessary to comply with applicable legal and regulatory requirements, including KYC verification, anti-money laundering checks, and record-keeping obligations.

6.3 Legitimate Interests: Processing conducted in pursuit of bet93's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of services offered. bet93 ensures that such interests are balanced against your rights and interests.

6.4 Consent: Where bet93 relies on your consent as the legal basis for processing — for example, in relation to certain marketing communications — you may withdraw such consent at any time by contacting support or updating your account preferences.

bet93 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. bet93 may share your personal data in the following limited circumstances:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers, to the extent necessary to process your transactions.
• KYC & AML Providers: Identity verification and anti-money laundering screening services engaged by bet93 to fulfil its compliance obligations.
• Game Providers: Third-party casino game and slot providers who supply games accessible via the bet93 Platform, to the extent required for game delivery and technical support.
• IT & Infrastructure Providers: Cloud hosting, security, and platform infrastructure vendors operating under data processing agreements with bet93.
• Legal & Regulatory Authorities: Where disclosure is required by applicable law, court order, regulatory authority, or law enforcement request.
• Responsible Gaming Bodies: Where a user has self-excluded, bet93 may share relevant data with multi-operator self-exclusion schemes or responsible gaming organisations where applicable.

bet93 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, tax, and accounting obligations. In practice, this means:

• Account data is retained for the duration of your account's activity and for a minimum period thereafter as required by applicable record-keeping obligations.
• KYC and identity documents are retained for the period required by anti-money laundering regulations, typically a minimum of five years from the end of the relevant business relationship.
• Transaction records are retained for the period required by applicable financial regulations.
• Where you request account closure and all applicable retention periods have expired, bet93 will securely delete or anonymise your personal data.

bet93 implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the bet93 Platform
• Encrypted storage of passwords — passwords are hashed and never stored in plain text
• Two-factor authentication (2FA) available to all registered users
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and vulnerability testing of Platform infrastructure
• Login monitoring and anomaly detection to identify unusual account activity

While bet93 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your bet93 login credentials and for notifying bet93 immediately if you suspect any unauthorised access to your account.

bet93 uses cookies and similar tracking technologies on bet93.club to improve your experience on the Platform. Cookies used by bet93 include:

• Strictly Necessary Cookies: Essential to the operation of the Platform, including session management and login state — these cannot be disabled without affecting core functionality.
• Performance Cookies: Used to collect aggregated, anonymised data about how users interact with bet93.club, helping us identify areas for improvement.
• Functional Cookies: Used to remember your preferences, such as language settings or last-viewed content, to provide a more personalised experience.

You may configure your browser to refuse or delete cookies, though doing so may affect the functionality of certain Platform features. bet93 does not use cookies to serve third-party advertisements on behalf of external advertisers.

Subject to applicable law, you have the following rights in relation to your personal data held by bet93:

• Right of Access: You may request a copy of the personal data bet93 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction: You may request that bet93 restrict the processing of your personal data in certain circumstances.
• Right to Portability: You may request that bet93 provide your personal data in a structured, commonly used format where technically feasible.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact bet93 support. Requests will be responded to within a reasonable timeframe and in accordance with applicable data protection law.

The bet93 Platform is strictly for adults aged 18 years and over. bet93 does not knowingly collect or process personal data from individuals under the age of 18. If bet93 becomes aware that personal data has been collected from a minor, it will take immediate steps to delete that data and close the relevant account. If you have reason to believe that a minor has accessed the Platform, please contact bet93 support immediately.

In connection with its responsible gaming obligations, bet93 may process personal data — including betting history, session duration, and deposit patterns — to identify signs of potentially harmful gambling behaviour. Where such indicators are detected, bet93 may use this data to:

• Send responsible gaming communications or intervention messages to your registered contact details
• Apply account-level restrictions where required under responsible gaming policy
• Support the administration of self-exclusion requests, including sharing relevant data with multi-operator self-exclusion schemes where applicable

This processing is conducted in pursuit of bet93's legitimate interests in player welfare and, where applicable, to fulfil legal obligations under applicable responsible gaming frameworks. For full details of the tools available to you, see the bet93 Responsible Gaming page. 18+

bet93 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Where material changes are made, bet93 will provide notice via the Platform or by email to your registered address. Continued use of the Platform following any amendment constitutes your acceptance of the revised Policy. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet93, please contact us using the details below:

bet93 will acknowledge your request promptly and respond in full within a reasonable timeframe consistent with applicable data protection law.